Return Policy
All custom-made garments and print items are not returnable or exchangeable.
Damages and Discrepancies
Upon receipt of your items, please open boxes immediately and fit performers as soon as possible. If you find any damage or discrepancies to the items, you must let us know within 7 days of receiving them. Once we have received this information, we will assess and determine whether a replacement, repair or adjustment is due.
Please e-mail us at [email protected]. A member of our customer service or quality control department will be in contact with you within 48 hours. If it involves fitting or any other issue, please include photos along with performers’ names.
Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature.
Refund and Shipping Charges
- Refunds can be made in the original form of payment or by form of credit on customer account which can be used for future orders.
- Creative Costuming & Designs will cover the cost of shipping if items need to be replaced due to errors in design or manufacturing.
- The $250 start-up fee is refundable only if no work or design has been provided by Creative Costuming & Designs.
- All costume orders may not be cancelled once Production has begun.
If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at [email protected] or (714) 985-0982. Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing Creative Costuming & Designs!